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FAQ'S
 
Service Related Questions:
1 What is a mobile website? How is it different from a regular website?
2 Why do i need a mobile website?
3 Do I need a PC/Laptop to build a website?
4 Can my visitors view my mobile website from a PC/Laptop?
5 How can i subscribe for the service?
6 Do I need web hosting in addition to my Mobile Website Builder Plus account?
7 What is the difference between building my mobile website through a mobile phone and a PC/Laptop?
8 How long will it take for me to build a mobile website using Mobile Website Builder Plus?
9 Does Mobile Website Builder Plus offer email services?
10 Do you offer any sub domain for hosting the website?
11 Is a website created by Mobile Website Builder Plus any different from the WAP website that I already have?
12 What are the key features of Mobile Website Builder Plus?
13 How stable and reliable is Mobile Website Builder Plus?
14 Do I have to be connected to the Internet to create my mobile website?
15 How do we pay for the Mobile Website Builder Plus website?
16 How much does a Mobile website cost? What all is included in the package?
17 What does my MTNL-mobile website builder plus include?
18 Do you have any user manual or help documentation?
19 What if I want to redesign my website in a year?
20 How much time does it take to make a website?
21 Can I use my existing domain name?
22 Do you provide mobile website hosting?
23 What if I have queries and I need support for the service?
 
Mobile Website Creation:
24 How do I choose a new template/design for my mobile site?
25 How do I customize design of my mobile site?
26 How can I change colors & font of my mobile site?
27 How can I setup the site header for my mobile website?
28 How can I edit the title & footer of my site?
29 How can I add pages to my mobile website?
30 How can I add content to my text page?
31 How can I edit/format the content in my text page?
32 How can I add a form page to my website?
33 How can I insert images into my text page?
 
Mobile Website Management:
34 How can I delete a page?
35 How can I rearrange pages of my website?
36 How can I edit a page?
 
Adding Widgets/Goodies to the Mobile Website:
37 What are goodies and how can I use them in my website?
38 How can I add audio files to my mobile website?
39 What are the allowed audio formats for upload?
40 How can I add video files in my mobile website?
41 What are the allowed video file formats for upload?
 
Other Features:
42 Why does my image appear small in my website even though I have uploaded a large image?
43 What is the maximum allowed page size in the mobile website?
44 What is "auto-redirect to pc website"?
45 What is the use of search engine optimization?
46 What is roll back changes?
47 How can I set the page extension for my mobile site?
48 Can I have all my pages numbered?
49 Can I use java script or iframe in my web pages?
50 How can I remove underline style on text?
51 Can I embed swf files within in my mobile site?
52 Why am I not able to login with my user name and password sent by you?
 
Service Related Questions:
Why do i need a mobile website?
One of the interesting findings is that 49% of Indians are Mobile Only Internet Users (MOIUs), meaning people who never or infrequently use the desktop for Internet.
According to Google estimates, 40 million Internet users in India access it through their mobile phones and predicted that more than 300 million people in India would be hooked on to mobile internet by the year 2015.
Normally mobile internet users face these kind of problems while accessing a website using a mobile phone
  • Extremely slow downloads,
  • Lack of mobile optimized content and information
  • Higher download charges
  • Does not work with many of handset models

To overcome these MTNL has come up with a unique Mobile Website builder.

What is a mobile website? How is it different from a regular website?
Mobile websites are specifically designed for viewing on Mobile Devices such as Mobile Phones. Until recently websites are meant to be seen in a computer that has a large screen for viewing, along with reasonable computational power & internet speed. But mobile phones in general have smaller screens & are far less powerful than a computer. Also their internet connection speed is much slower. So websites in their current form cannot work well on mobile phones. Hence, the need for websites to be specially created for mobile phones. You can create your own standards compliant mobile website using an easy to use mobile website builder like Mobile Website Builder Plus.
Do I need a PC/Laptop to build a website?
You can build the mobile website from your mobile phone. You would only need a basic internet connection in your mobile. Anyhow if you have access to a PC/Laptop you can go ahead and use it for convenience purpose and moreover building from a PC/Laptop will allow you to use all the features that are available in the mobile website builder which enables you to create a much more feature-rich website.
Can my visitors view my mobile website from a PC/Laptop?
Yes, this mobile website you create using mobile website builder plus also displays well when viewed from a PC/Laptop.
How can i subscribe for the service?
SMS “MSITE” to 55012 from your MTNL Mobile Number
The following would be the steps to go ahead and build the mobile website.

Receive account details to Login
Login with your Browser and Create from Mobile or PC/Laptop
Publish Mobile Website to a Web Address
Visitors can then view your Mobile Website from Mobile or PC/Laptop
Do I need web hosting in addition to my Mobile Website Builder Plus account?
No, Mobile Website Builder Plus provides a complete hosting solution for your mobile website. Mobile Website Builder Plus hosting is superior and comes integrated with device detection and provides more than 99.9% uptime.
What is the difference between building my mobile website through a mobile phone and a PC/Laptop?
Building the mobile website through a mobile phone is very cool and offers you the flexibility of creating / editing the website on the move. A vast majority of Mobile users does not have access to a PC/Laptop and this would be an ideal option for them to go ahead and create the mobile website right from even a basic mobile phone. Anyhow if you have access to a PC/Laptop then it would be much more convenient for you to create a feature-rich website as you will have access to lot of advanced features. Irrespective of how you create your website, you would be able to create a professional looking mobile website that works across all mobile handsets and PC/Laptop.
How long will it take for me to build a mobile website using Mobile Website Builder Plus?
Our studies indicate that even a novice user should be able to get a basic website framework in place within the first 5 to 10 minutes. Once the framework is in place, adding content and formatting pages can take about 30 to 45 minutes. You can of course take your time to customize and fine tune your mobile website with Mobile Website Builder Plus.
Does Mobile Website Builder Plus offer email services?
No. At Mobile Website Builder Plus we like to commit to providing excellent products. We feel that there are great email solutions in the market that we can't compete with. And we believe that simple email solutions are not enough anymore. That's why we'd rather skip the extra money and send you to where you can get the best email product.
Do you offer any sub domain for hosting the website?
Yes we do offer a sub domain for your mobile website which helps you to host your website right away. Your website address will be www.yourname.siteplus.in
Is a website created by Mobile Website Builder Plus any different from the WAP website that I already have?
Because of various reasons the Worldwide Web Consortium and the .mobi Group have decided it best to do away with the WAP 1.0 standards for creating mobile websites. The newly introduced WAP 2.0 standards are more flexible and universal in nature and will overwrite the earlier standards for mobile websites. Mobile Website Builder Plus allows you to Quickly and easily create a complete mobile website fully compliant with the latest WAP 2.0 standards and the "Mobile Web Best Practices" as laid out by W3C.
What are the key features of Mobile Website Builder Plus?
Mobile Website Builder Plus offers a comprehensive set of features that help you create a complete standards compliant mobile website. Please visit our 'Features page' for some of the key features that Mobile Website Builder Plus offers.
How stable and reliable is Mobile Website Builder Plus?
Mobile Website Builder Plus is extremely reliable and stable. The core technology that Mobile Website Builder Plus is based on is currently serving over 1250+ service providers around the world, and over 450,000 websites. The technology has been tested and certified to be extremely reliable not just by laboratory based tests, but in real life market scenarios as well. All design, development and support processes are certified to be fully compliant with the ISO 9001:2008 quality standards without a single minor non-conformity, not once but for the third time in succession. NSTL (National Software Testing Labs), the world's first independent software quality testing authority based in Philadelphia has performed a rigorous 3-tier scrutiny and has certified the core technology to be extremely stable and scalable after it achieved an equivalent of 2,795,904 successful transactions per day without a single failed transaction.
Do I have to be connected to the Internet to create my mobile website?
Yes. Mobile Website Builder Plus is a browser based mobile website builder. Which means the building and editing of the mobile website happens right from your browser window. Just like checking email, you do not need to install any software in order to use Mobile Website Builder Plus. All you need to do is to just to be online.
How do we pay for the Mobile Website Builder Plus website?
Once you subscribe for the service the monthly fee will be added to your post paid bill if you are post
paid subscriber and if you are a pre-paid subscriber, it will be deducted from your balance amount.
How much does a Mobile website cost? What all is included in the package?
Please visit the Tariff page to view the pack and price details.
What does my MTNL-mobile website builder plus include?
Please visit the Tariff page to view the offered by MTNL-mobile website builder.
Do you have any user manual or help documentation?
Yes, we do have the user manual. You can download it by clicking here.
What if I want to redesign my website in a year?
You have the key to your website. So, why next year? You can redesign your website an unlimited
number of time, all by yourself.
How much time does it take to make a website?
Depending on the nature and size of your website, it could take a few minutes to a few hours. Average
time to build a 5 page website would be around 45 minutes, if you can have the content ready for the
website.
Can I use my existing domain name?
Yes, you can use your existing domain name as well.
Do you provide mobile website hosting?
Yes, this comes along with the Mobile Website Pack.
What if I have queries and I need support for the service?
You can email us at mtnlsupport@akmin.com with your queries.
How do I choose a new template/design for my mobile site?
  • Login with your user name and password.
  • In the website manager, click on the “choose design” link.
  • Choose the design that you would like to have for your mobile website. You can click on the
    “view more designs” link to view more designs that are available. By placing the mouse on
    the design you can see an enlarged image of the design is displayed for you have a clear
    look at the design.
  • Continue with the subsequent steps in choosing the design till you accept the design in the
    design preview page.
How do I customize design of my mobile site?
  • Login with your user name and password.
  • In the website manager, click on the “edit color, header & footer” link in left hand side of
    the page.
  • Here you can customize the design by changing its color, header, title and footer.
How can I change colors & font of my mobile site?
  • Login with your user name and password.
  • In the website manager, click on the “edit color, header & footer” in the left and click the
    link “change color” link.
  • A color palette is displayed with different colors from which you can decide the color of the
    mobile website. the instant preview option allows to preview the selected color instantly and
    approve the same.
  • If you want more colors and font style options, click on “more color and font options” link
    and you will be taken to a page with additional color and font options to choose for your
    mobile website.
  • Select the color, font style and font size from the drop down menu for different segments of
    your web page.
  • Click on preview changes to check the live preview of your changes.
  • Click “save all changes” to save your changes if you are satisfied with the changes.
How can I setup the site header for my mobile website?
  • Login with your user name and password.
  • In the website manager, click on the “edit color, header & footer” in the left and click the
    link “edit header” link.
  • You can choose one of the below following two options
    • Option 1: upload your own logo or image. browse the location of your logo or image and then click on "upload" to upload your logo to the mobile website builder. you can also preview the logo in the emulator.
    • Option 2: type in a text header. type in a text for your mobile website header
How can I edit the title & footer of my site?
  • Login with your user name and password.
  • In the website manager, click on the “edit color, header & footer” in the left and click the
    link “edit title & footer”
  • Type in the “title” and “footer” for your mobile website builder, in the corresponding fields
    and click “apply changes” to preview the changes instantly.
How can I add pages to my mobile website?
  • Login with your user name and password.
  • In the website manager, click on the “add a new page” link.
  • To add a page, simply click on a page name on the page names list that appears on the left
    of the page.
  • You can choose pages from the business page names or from the personal page names.
  • In case you wish to add a custom page name, type in the name of the page in the space
    given and click submit.
  • You can also add form pages to the website by clicking on the “add a form page” link from
    the website manager.
How can I add content to my text page?
  • Login with your user name and password.
  • In the website manager, choose the page you want to edit and click on the ‘edit’ link
    adjacent to the page. you will be taken to the text editor if the page is a text page.
  • You can directly type in your content inside the green frame within the editor.
  • Alternatively in case you wish copy and paste content from another source, you can do so
    by clicking on the paste link available on the editor. this will open a new window that allows
    you paste your text.
  • Note: the editor removes all existing formats and pastes only plain content into the editor.
    after the content is placed in the editor you can use the available formatting options within
    the editor to format the content pasted.
How can I edit/format the content in my text page?
  • Login with your user name and password.
  • In the website manager, choose the page you want to edit and click on the ‘edit’ link
    adjacent to the page. You will be taken to the text editor if the page is a text page.
  • In the WYSIWYG editor, you can edit the content of the page as you like.
  • The editor tool bar provides various options to edit the content like formatting size, color &
    font of the text content, cut, copy, paste, undo, redo, find and replace, insert link, delete link,
    insert image, insert goodies etc.
How can I add a form page to my website?
  • Login with your user name and password.
  • In the website manager, click on the “add a form page” link.
  • In the “add a form” page, you can choose to add a “simple form” or an “advanced form” to
    your page.
  • After choosing the type of form page you want, provide the relevant data for the form fields
    and click submit.
How can I insert images into my text page?
  • Login with your user name and password.
  • In the website manager, choose the page you want to edit and click on the ‘edit’ link
    adjacent to the page. you will be taken to the text editor if the page is a text page.
  • In the WYSIWYG editor, choose “insert image” link.
  • Initially you need to upload the images and then you can insert them inside the green frame
    within the editor.
  • You can directly upload images from your PC/Lap top using the browse and upload option
    available within the insert image option.
How can I delete a page?
  • Login with your user name and password.
  • In the website manager, choose the page you want to delete and click on the “delete” link
    next to it.
How can I rearrange pages of my website?
  • Login with your user name and password.
  • In the website manager, click on the “rearrange pages” link.
  • You can rearrange the pages by just clicking on the ‘up’ or ‘down’ links or arrows adjacent
    to the pages to move them up or down and clicking submit.
How can I edit a page?
  • Login with your user name and password.
  • In the website manager, choose the page you want to edit and click on the ‘edit’ link
    adjacent to the page. you will be taken to the corresponding page editor accordingly.
  • If you have chosen to edit a form page (simple/advanced), then the corresponding form page
    editor will be displayed for you to edit its content. if you have chosen to edit a text page,
    then a WYSIWYG editor will be displayed for you to edit the page content
What are goodies and how can I use them in my website?
  • Goodies are a collection of some really cool features that can jazz up your website.
  • Login with your user name and password.
  • In the website manager, click on the ‘add goodies’ link. you will get the list goodies
    available in the goodies page. the list includes Google search, hit counter, click to call, tell a
    friend, driving directions, Google maps, PayPal pay now, Google checkout, etc among
    many other options.
  • Choose the goodie you want within your mobile website. for some goodies, you will also
    have to choose the web page in which you want to insert the goodie.
  • Alternatively, the goodies will also be available in the rich text editor’s toolbar from where
    you will be able to add a goodie into your web page.
How can I add audio files to my mobile website?
  • Login with your user name and password.
  • In the website manager, click on the “add goodies”. you will get the list goodies available in
    the goodies page.
  • Click the link “add audio clip” and you can insert audio files of your choice within editor
  • Initially you need to upload the audio files and then you can insert them inside the green
    frame within the editor.
  • You can directly upload audio files from your pc/lap using the browse and upload option
    available.
What are the allowed audio formats for upload?
The supported audio formats are aac, amr, xmf, mp3, midi, mid, rtttl, rtx, wav, pmd, mmf, emy, imy &
ota.
How can I add video files in my mobile website?
  • login with your user name and password.
  • in the website manager, click on the “add goodies”. you will get the list goodies available in
    the goodies page.
  • click the link “add video clip” and you can insert video files of your choice within editor.
  • initially you need to upload the video files and then you can insert them inside the green
    frame within the editor.
  • you can directly upload video files from your pc/lap using the browse and upload option
    available.
What are the allowed video file formats for upload?
The supported video formats are avi, mp4, mkv, h264, 3gp, 3gpp & 3gpp2.
Why does my image appear small in my website even though I have uploaded a large image?
  • The maximum recommended image dimension (height & width) as per the mobile web
    standard is 120x120 pixels.
  • Hence when an image is uploaded, if the image is bigger than 120x120, the application will
    automatically resize it to recommended limits.
  • But the file size (in kb) may vary from image to image and mobile site builder doesn't have
    anything to do with it.
  • You can check the mobile standards and best practices in the below site for further
    information:
  • http://www.w3.org/tr/mobile-bp/
What is the maximum allowed page size in the mobile website?
  • The maximum recommended total page weight as per the mobile web standard is 20 kb (all
    images & text put together).
  • The maximum recommended total size of the text content (excluding images, css, etc) as per
    the mobile web standard is 10 kb.
  • You can check the mobile standards and best practices in the below site for further
    information:
  • http://www.w3.org/tr/mobile-bp/
What is "auto-redirect to pc website"?
  • If you already have a pc-based website, then the "auto-redirect to pc website" when enabled
    will automatically redirect your visitors to the mobile website visitors to your pc-based
    website, if they are not browsing from a mobile phone.
  • To enable this feature, login with your user name and password.
  • In the website manager, click on the “auto-redirect to pc websites” link.
What is the use of search engine optimization?
  • Search engine optimization makes your website search engine friendly so that whenever a
    browser searches in a search engine for the words your web site/page is indexed for, your
    page can also be listed in the results.
  • The titles, descriptions and keywords you provide for your web pages help your pages to be
    indexed by search engines for them.
What is roll back changes?
  • This feature allows you to roll back your live mobile website to any of its earlier published
    version, backed up in the past.
  • Each time you publish your website, a copy of it is backed up automatically for roll back at
    a later point of time.
  • It is useful when you have published your website with some wrong content by mistake and
    want to revert it back to a previous state.
How can I set the page extension for my mobile site?
  • Login with your user name and password.
  • In the website manager, click on the “set page extension” link.
  • Choose the page extension from the drop down menu and submit. you should have chosen
    your publish option to do this. otherwise, you will be asked to choose the publish option
    first.
  • Note: please ensure that you change all your custom code for Google ad sense, ad mob, etc.,
    to the corresponding script language.
Can I have all my pages numbered?
You can have only up to eight such numbered links so that when the user presses any of these number
keys, they will be navigated to the corresponding pages. the number 0 is for the home page and 9 for
going back. This is a simple and easy convention widely followed. Hence you will not be able to add
more links with numbers than that. However, the users will be able to navigate to other pages by
clicking the links in the normal way.
Can I use java script or iframe in my web pages?
We suggest you do not add them at this point of time as it is not mentioned in the standards documentreleased by dotmobi or w3c. our point of reference is “dotmobi switch on! web developer guide” which
can be found at http://pc.mtld.mobi/documents/dotmobi_switch_on_web_developer_guide3.html and
w3c’s http://www.w3.org/tr/mobile-bp/.
How can I remove underline style on text?
Select the text and click on the "remove format" tool bar icon which should remove it.
Can I embed swf files within in my mobile site?
We suggest you do not add flash at this point of time as it is not mentioned in the standards document
released by dotmobi or w3c. our point of reference is “dotmobi switch on! web developer guide” which
can be found at http://pc.mtld.mobi/documents/dotmobi_switch_on_web_developer_guide3.html and
w3c’s http://www.w3.org/tr/mobile-bp/
Why am I not able to login with my user name and password sent by you?
While copying the user name or password from our email, please take care not to copy preceding or
trailing space also. Please copy just the text of the user name or password and you should be able to
login without any problem.
 
   
 
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